Product Condition: The item must be in its original condition, unused, and in the same condition as when you received it.

Timeframe: Returns must be initiated within 15 days from the date of purchase. After this period, we may not be able to process your return.

Proof of Purchase: You must provide proof of purchase, such as a receipt or order confirmation when requesting a return.

Non-Returnable Items

Certain items are not eligible for return or exchange, including:

Personalized or Customized Items: Products that have been customized or personalized specifically for you cannot be returned unless they are defective or damaged upon arrival.

Intimate or Hygiene Products: For health and safety reasons, intimate or hygiene products such as underwear, swimwear, and earrings are not eligible for return.

Downloadable Software or Digital Content: Once downloaded or accessed, digital products cannot be returned or refunded.

Return Process

Initiate Return: To initiate a return, please contact us with your order number and details of the item you wish to return. Our customer service team will guide you through the process.

Return Authorization: Once your return request is approved, we will provide you with a return authorization (RA) number and instructions on how to return the item.

Package the Item: Securely package the item in its original packaging, including any accessories or documentation that came with it.

Ship the Item: Ship the item back to us using a trackable shipping method. You will be responsible for the return shipping costs unless the return is due to our error or a defective product.

Inspection and Refund: Once we receive the returned item and inspect its condition, we will process your refund or exchange according to our policy.